Unwanted items

• Unwanted items must be returned at the customer’s own expense. We recommend that you use recorded delivery.
• 7 day money back guarantee from day of delivery.
• Customers will be refunded the relevant cost of goods (not initial postage costs for either standard or courier delivery).
• Must have full returns authorisation number having completed online returns form.

Incorrect or damaged goods

• Cost of returns postage will be refunded after item has been received.
• All costs will be refunded, including initial postage.
• If a replacement item is required, we recommend making a new order when returning the incorrect goods. This will guarantee you have a replacement in the quickest time possible.
• Must have a full returns authorisation number having completed the online returns form.
• All incorrect or damaged goods must be reported to us within 24 hours of delivery.

Faulty goods

• If a product appears to be faulty, it is recommended that you first contact the manufacturer. They may be able to advise you with any faults.
• Cost of returns postage will be refunded after item has been received.
• All costs will be refunded, including initial postage.
• If a replacement item is required, we recommend making a new order when returning the incorrect goods. This will guarantee you have a replacement in the quickest time possible.
• Must have a full returns authorisation number having completed the online returns form.